great beautiful location with a lovely local pub to walk to which served excellent meals and good selection of beers with a coal fire, excellent facilities, very welcoming staff the comfiest bed !
Gavin
February 2024
Beautiful hotel, amazing spa, delicious food. I booked this hotel as it was a good location to do the velocity 2 at zipworld. (Only 45 minutes drive away) The reception staff were very welcoming :) the bedroom was spacious and had a very comfortable bed. I loved the decor of the hotel. The spa was beautiful and great tip from the staff for the quiet time which meant we actually had the spa to ourselves for an hour. The email response from the spa staff was excellent and ensured I could book a session with the hotel discount. Beautiful scenery, I would absolutely love to stay again in the near future ~:D
Victoria
October 2024
Nice hotel in a good location for exploring the beautiful surroundings. Spacious rooms with blackout blinds and nice quiet air conditioning. The food was good in the restaurant for our evening meals, and the spa was really nice. The most helpful staff were on in the evening, they looked like a couple of bouncers but were friendly, welcoming, and always ready to help.
Jason
October 2024
Very comfortable. friendly staff and rooms are modern, spacious and clean. Food in the restaurant for dinner exceeded expectations - i was expecting 'cook by numbers' type fare...but on both occasions each dish was really well prepared and freshly cooked and presented to perfection.
Christina
December 2024
The staff and duty manager (Shane and Kurt) went above and beyond to help us with a technical issue that was our fault. This meant we may not have been able to stay at the hotel. They should be commended for their people skills and customer service. They also treated me very kindly and didn't judge or mock me for my mistake. If it wasn't for them, we wouldn't have been able to enjoy our trip at all. So a BIG thank you again!! The location was lovely and central to places we wanted to visit in North Wales by car. The rooms were nicely decorated and modern. It was also a lovely touch to have a Smeg fridge and coffee/tea in the room as well. The hotel breakfast was very good. Lots of selection for hot food.
Rebecca
June 2024
Liked: very quiet location:nice touches like moisturizer shampoo/conditioner/body wash tea and coffee facilities fresh cold lemon water on arrival small shop in lobby (self serve)very fairly priced and had everything you would need snackwise staff really friendly roomwise normal size separate toilet an shower frosted glass not see through at all toilet bit clostiphobic but not a major problem bed very clean an comfortable pillows abit big could do with one smaller one aswel sockets nxt to bed lights everywhere to dim to liking normal freeview tele easy to use full length mirror on wall and make up mirror station either by the desk or in the sink area both have good lighting fixed blackout blinds on windows so no light in the morning thermostat easy to use for own preference plenty of wardrobe space an duel hangers for pants an tops iron an iron board tucked away and hairdryer in a bag in the draw breakfast wise great variety hot and cold fresh fruit granola ceral fresh yogurts waffles pastries and full English available all in buffet style so you can help yourself evening meal was the best burgers we ever had would really recommend and fairly price menu with a good variety and also a vegen option location:was easy to follow on satnav views are amazing in the morning hills for miles would definitely recommend this place can't wait for our next visit
Jessie
December 2023
Staff were professional and friendly. Nice to have my dietary requirement considered. very clean and well maintained.
Peacock
March 2023
The room was phenomenal, really comfortable bed, good facilities and spacious room. Spa facilities were amazing, good value to add on to your stay, views were gorgeous from the outside pool and the staff are lovely.
Harry
March 2024
The staff were very good (John in the restaurant, Sam and Fin behind the bar); worked hard, friendly, chatted to me and my daughter. The fridge in the room was good and spacious enough to have drinks in there. Everywhere was very clean. The bar was a nice welcoming area. The hotel is only 15 mins or so from Zip World Betws-y-Coed and, when it opens at the end of March 24, Zip World Conwy is opposite the hotel.
Jon
March 2024
Breakfast was excellent both mornings. Plenty of choice and all items well stocked and replenished. Coffee was nice too. Dinner on the first evening was excellent. Seabass was perfectly cooked. On the second evening the food was still great but the service was a bit slow. It was a nice touch having a Saxophonist playing in the foyer all evening. This created a nice ambience. The bar staff were excellent and the range of cocktails was good. We enjoyed the Espresso Martini. We used the spa which was also excellent. It was lovely sitting in the outside jacuzzi whilst the rain was falling but we were still warm!
Samantha
February 2024
Reservations:
+1 (888) 385-8465